Anchored in conservation of resources theory, this study considers how employees' experience of job stress might reduce their organizational citizenship behaviors (OCB), as well as how this negative relationship might be buffered by employees' access to two personal resources (passion for work and adaptive humor) and two contextual resources (peer communication and forgiving climate). Data from a Mexican-based organization reveal that felt job stress diminishes OCB, but the effect is subdued at higher levels of the four studied resources. This study accordingly adds to extant research by elucidating when the actual experience of job stress is more or less likely to steer employees away from OCB – that is, when they have access to specific resources that hitherto have been considered direct enablers of such efforts instead of buffers of employees' negative behavioral responses to job stress.

Leadership research largely ignores the really big issues facing our species, such as climate change, the now rapid growth of new technologies that are already transforming the world of work, and the possibility that an insufficiently reformed banking system will inflict a worse crisis on us than it did in 2008. We also have a proliferation of leadership constructs that often look remarkably like those they are trying to replace. There is much heat but little illumination. The dominant methodologies that the field employs are part of a wider crisis in management studies where many of our claimed results are invalid and/or unreliable, unreproducible and offer little guidance for practice. I conclude that radical changes are needed if we are to play a serious role in improving the world in which we live. Let's take Ken Parry's lead, and make a difference.

Queer theory is a relatively new theoretical approach in organizational discourse that we think can uncover power relations and normative and hierarchical processes in diversity management discourse. ‘Heteronormativity’ and ‘performativity’, core concepts of queer theory, critique categorization and fixed identities and thereby problematize and broaden perspectives on current diversity management discourse, especially those associated with organizational constructions of diversity dimensions. In this article, we focus on the discursive and intersectional construction of subject positions and identities within organizations by drawing upon a queer theoretical framework to analyze three companies' codes of conduct that claim to create an inclusive work environment. The deconstructive analysis of these discursive artifacts emphasizes the intersectional power dynamics of and between the categories of sex, gender and sexuality, and can be taken as a point of departure for questioning the heteronormative arrangements of diversity management practices.

This paper theorizes that conflict management strategies influence radical settlements in institutional fields. Radical settlements are truces to conflict reached between field constituents that significantly change constituents’ relations and their institutional context. We develop theory on the concept of radical settlements by introducing a typology of conflict management strategies that predicts variance in the likelihood of a radical settlement in institutional fields. We ground this typology within a framework of two key antecedents – ideological salience and field polarization – proposed to influence conflict management strategies. Our paper provides new insights to the literature on conflict and institutional change by shedding new light on the counter-intuitive phenomenon of conflict settlement or cessation as a catalyst for change within institutional fields.

An entrepreneur's social capital can be important for their firm's growth. The creation of a network can be largely determined by strategy. This study makes a contribution by developing and testing a model of the firm growth driven by the entrepreneur's social capital that considers the entrepreneur's resource acquisition network ties. In the model a controversial combination of strong and weak tie arguments is proposed. Regression analysis was conducted using structured-questionnaire survey data from small firm entrepreneurs in Slovenia. The findings suggest that firm growth can be influenced by strategic utilization of the entrepreneur's resource-based social capital. In particular, resource network intensity can have a positive influence on firm growth, whereas the central resource ‘network person friendship’ can be negatively related to firm growth.

This article investigated how collectivism-oriented human resource management can influence on innovation performance through team reflexivity and team psychological safety. Using a sample of 200 research-oriented teams in Chinese universities, the empirical results clearly indicate that collectivism-oriented human resource management is beneficial to teams’ innovation performance. The results of the mediating model show how team reflexivity and team psychological safety mediate the relationship between collectivism-oriented human resource management and innovation performance. The implications for researchers and practitioners are also discussed.

This study analyses whether or not the effect of board independence on a firm's strategic performance is moderated by family involvement in ownership and control. Moderation of the board's size and the independent director ratio are tested under quadratic specifications. The effect of CEO duality with family involvement on long-term sales growth is also measured. The empirical analysis is conducted in the Southern European context using a sample of publicly traded firms that have concentrated ownership structures. The main findings indicate that when nonlinearities are considered, family involvement moderates the relationship between the independent director ratio and firm performance. The optimal proportion of independent directors is lower in family businesses than in non-family ones. However, the results fail to support nonlinearities for board size. We find positive linear relationships between both board size and CEO duality with firm performance, which are not moderated by family involvement.

Much organisational decision-making is embedded in hierarchical structures and leadership, even though hierarchies are limited in how they deal with increasingly complex issues. This paper explores links between identity formation, and the subsequent development of shared leadership. It explores how a programme to develop shared leadership changed a public science organisation, from one dependent on hierarchical leadership, to one that also used shared leadership to better address the complex public context. Using Day and Harrison’s levels of leadership identity framework, this study first examines the processes of a development programme at individual, relational, and collective levels. Results reveal cascading growth in leadership identities through processes such as job crafting and contagion. Despite the resulting positive processes, inherent paradoxes of power, goals, and attitude underlying shared leadership development are also identified. Within these paradoxes, tensions between vertical hierarchy versus dispersed networks, task performance versus job crafting, fatigue versus revitalisation, and cynicism versus evangelism were found.

The UN Sustainable Development Goals to 2030 call for action by the globe to tackle some of the most pressing problems facing humanity. There is a key role for business in helping to meet the goals, and in particular, small- to medium-sized enterprises (SMEs), which account for over 90% of global businesses. Many organisations that were already engaged in addressing sustainability prior to the release of the SDGs will need to shift their approach to accommodate the new framework, including SMEs like Sydney Theatre Company (STC). This paper explores the use of the SDG Compass as a tool for making that shift by revisiting a previous case study on STC's sustainability journey since 2008 to assess the efficacy of the SDG Compass as a guide to addressing the SDGs. It finds that the SDG Compass is prohibitively complex for SMEs which could impede engagement with the SDGs by SMEs.

This study investigates the universality of transformational leadership with respect to employee perceptions and three outcomes: job satisfaction, self-rated health, and well-being. We do so among employees of different national and cultural backgrounds, yet within a shared national and sectorial setting. Our study has a repeated measures design based on survey data from 2,947 employees (2,836 natives Danes and 111 immigrants) in the Danish elder care sector. While we find no difference between native Danes and immigrants in their perception of transformational leadership, we find that transformational leadership is not a universal predictor of outcomes. Although transformational leadership predicts change in none of the outcomes for immigrants, it does predict change in job satisfaction and well-being for native Danes. Based on our findings, we suggest applying a combination of universalistic and contingency paradigms when leading composite employee groups.

This study addresses the causal linkage between customer incivility and service quality through the lens of self-determination theory, according to which need satisfaction as a potential mechanism mediates this relationship. Additionally, it examines the moderating role of surface acting in the relationship between customer incivility and need satisfaction. Dyadic questionnaires were collected from restaurant employees and their customers in Taiwan. A total of 190 employees and 645 customers participated in this study. Results found that need satisfaction mediates the negative relationship between customer incivility and service quality. Surface acting moderates the relationship between customer incivility and need satisfaction as well as the mediation effect of customer incivility on service quality through need satisfaction. Specifically, the indirect effect of need satisfaction on the relation between customer incivility and service quality creativity was more significantly negative at a high level of surface acting than the effect at a low level.

Through the use of a narrative-interview approach and contingency theory as research methods, this study explores the teleworking behaviors of N = 41 public managers when remotely managing and leading their organizations as virtual bureaucracies during the Covid-19 lockdown. Its findings suggest that their role set was underscored by communal and supervisory tasks. Managers were confronted with environmental challenges of emotional nature (e.g., anxieties). But they also associated teleworking with improving their work-life balance and staffing work process. Simply put, teleworking was perceived with having both positive and negative organizational outcomes. Drawing from the implications of these findings, this study proposes recommendations for future research.

Employees committed to their organizations are more likely to contribute better and remain longer with their companies. This study examines how to build such organizational commitment through job characteristics, leadership and empowerment. Using a sample of 605 knowledge workers from four countries and various industries, this study probes how leadership complexity and psychological empowerment transform the impact of job characteristics on affective commitment. Results indicate that psychological empowerment partially mediates the effects of job characteristics on affective commitment and that leadership complexity moderates the influence of job characteristics and empowerment on affective commitment. Theoretical and practical implications of the research findings are discussed

Sharon Winsor was not intent on becoming one of Australia’s leading female Indigenous entrepreneurs, it was rather unexpected. In seeking to escape from an abusive relationship and provide for her family, she turned to her knowledge of native foods and love of ‘wild harvesting’ from her childhood, to develop a thriving business. Her traditional knowledge of harvesting native foods has now led to the creation of products such as lemon myrtle sweet chilli sauce, Davidson plum syrup and cosmetics using ingredients such as Kakadu plum, emu oil, lemon myrtle and wild berry. Sharon now finds herself in a position where increased opportunities for international expansion are demanding increased volume and scale from her rural operations, where she works with Indigenous communities. She faces three key challenges about the future of Indigiearth:

1. 1. How can Indigiearth achieve scale while maintaining profitability and social mission?

2. 2. How can Indigiearth protect its competitive advantage in the face of increased local agricultural competition, as Indigenous crops increase in value?

3. 3. How can traditional knowledge be both shared and protected for community development (jobs and wealth creation) and for future generations?

The New Year is close and Sharon already has received large orders coming in from Europe and there is much interest from China and Japan. These decisions will determine how Indigiearth is structured, with whom it needs to partner to develop the Indigenous food industry, and how it will need to work with stakeholders on the issue of traditional knowledge while meeting the growing needs of the company. Sharon has a passion for her native products and wants to preserve the knowledge and respect that goes into her products – the dilemmas she is facing are putting her under immense pressure. She may choose to expand while maintaining the integrity of her business – but how can this be done?

The coronavirus disease 2019 (COVID-2019)-induced changes in the workplace present a timely opportunity for human resource management practitioners to consider and remediate the deleterious effects of noise, a commonly cited complaint of employees working in open-plan office (OPO) environments. While self-reports suggest that OPO noise is perceived as a stressor, there is little experimental research comprehensively investigating the effects of noise on employees in terms of their cognitive performance, physiological indicators of stress, and affect. Employing a simulated office setting, we compared the effects of a typical OPO auditory environment to a quieter private office auditory environment on a range of objective and subjective measures of well-being and performance. While OPO noise did not reduce immediate cognitive task performance compared to the quieter environment, it did reduce psychological well-being as evidenced by self-reports of mood, facial expressions of emotion, and physiological indicators of stress in the form of heartrate and skin conductivity. Our research highlights the importance of using a multimodal approach to assess the impact of workplace stressors such as noise. Such an approach will allow HR practitioners to make data-driven recommendations about the design and modification of workspaces to minimize negative effects and support employee well-being.

In business the future is not predetermined, and the unexpected often happens. So how should entrepreneurs (and businesses) try to address that future uncertainty? This paper suggests that there are two main options:

1. 1. The often-preferred approach seeks to reduce uncertainty by forecasting and planning, using ‘left-brained’ logic and analysis.

2. 2. The alternative way seeks to live with, and to benefit from, uncertainty by using ideas derived from exploration, effectuation, antifragility and ‘trial and error’.

This paper compares the two approaches and considers their rationales and potential effectiveness. It suggests that forecasting and planning has many drawbacks and is often not the best way to operate in uncertain conditions. Nevertheless, it is often advocated and its thinking seems to have been adopted as the default philosophy for business. Therefore if, as has been suggested, uncertainty is the norm, do we need to advocate adopting a different way of thinking?

Based on a contextual framework of the organizational differences between types of research and development entities, this study examines how organizational contexts affect the advent of technology convergence. It demonstrates the effects of research and development entity types and alliances using the multi-assignation analysis of technology domains and rich data on government-supported research and development programs in South Korea. The findings show that technology convergence is likely to occur when a university develops technology alone or in collaboration with another research and development actor. These results reflect the important role of incentive structure and collaboration strategies in increasing the development of converging technologies.

We propose that a trust climate will help the employee–customer interface in the retail context. Specifically, we argue that a work climate that is based on trust induces the exercise of discretion by retail managers and discretionary behavior by front-line staff. Managerial and staff discretion is necessary for retail stores to become locally responsive, as store responsiveness is linked to customer satisfaction. Our propositions are derived from interpersonal trust and social exchange theories. The use of a trust climate to analyse the antecedents of customer satisfaction offers another theoretical perspective to study the interface dynamics between employees and customers and thus this paper contributes to ‘linkage research.’

As several previous studies have shown, the provision of work–life benefits (WLB) varies between organisations; while some organisations provide a comprehensive range of WLB, others do not. Our research aims to identify and examine the influences on the provision of WLB in an organisation. Recognising the potential for different goals and agenda, we propose that it is necessary to understand the perspectives of WLB held by managers and by employees. To inform our research, we have drawn upon the complementary theoretical bases of strategic choice theory, stakeholder theory and the resource-based view of the firm. Using multiple methods of data collection and including management and employee perspectives, qualitative case studies were undertaken with two Australian subsidiaries of large multinational firms. We develop and refine a framework that identifies the influences on the provision of WLB. This framework is a useful guide for researchers and practitioners seeking to understand and manage WLB.

This research is aimed at analyzing the relationship between the underlying dimensions of boundaryless (boundaryless mindset and organizational mobility preference) and protean (self-directed and values-driven) career attitudes and subjective career success, within today's complex and dynamic organizational context in which careers are unfolding. Drawing on a sample of 150 Spanish professionals from the Catalonia region, which enabled hypotheses testing by means of hierarchical regression analysis, the research results suggest that self-direction in managing one's career and vocational development is instrumental in achieving subjective career success. Organizational mobility preference was found to be negatively associated with individuals' perceptions of the success achieved in their careers. Furthermore, the study suggests some future research lines that could draw more light upon the hypothesized relationships.