Professional research and development (R&D) organizations typically employ highly educated professionals to work on a range of creative, intellectual projects in their chosen fields. In these organizations, organizational culture and subculture are critical factors connected with project success. This paper explores the existence of subcultures and the factors that contribute to subcultures within a professional R&D organization, and examines subcultural effects on the job satisfaction of R&D professionals to suggest a suitable cultural type for professional R&D organizations. Autonomy and group cohesion are considered, so grid–group theory is applied to measure R&D culture. The subjects were 285 full-time researchers who had worked at the Electronics and Telecommunications Research Institute, an international IT institution, for over 5 years. Differences were found in organizational culture according to the research fields and types (applied and developmental research). The egalitarian culture type (low grid, high group) is found to be suitable for improving job satisfaction in R&D organizations.

Despite a prolific research literature on the question of what makes teams effective, the literature is still limited on the role that team level emotions play in this process. In this article, we argue that the construct of workgroup emotional climate (WEC) provides a useful perspective from which to examine this matter. Following a discussion of the importance of considering emotions in organizational studies generally and team research, specifically, we draw on evidence of cultural differences in emotional experience and expression to develop a model explicating how cultural orientation can impact on the relationship between WEC and workgroup effectiveness. The model presented in the paper represents a significant development in our understanding of the role of cultural differences, specifically the influence of the individualism–collectivism identity orientation, in WEC and its relationship to workgroup effectiveness. Future directions for research and practice arising from the model are also presented.

A decisive 2004 fourth term win for the Howard Government and control over the Senate provided the Australian government with a mandate to further deregulate the labour market in the name of ‘flexibility’. This paper uses a critical perspective to challenge the wisdom of neo-liberal market economics as the driving force behind the rapid expansion of non-traditional ‘flexible’ forms of work and the persistence of a deficit model/perspective that continues to devalue the human capital value of older workers. It is argued that these trends will contribute to ongoing under utilisation of ‘older’ labour and intensification of skill shortages, in part, as a result of lack of investment in maintaining human capital. In responding to Australia's rapidly ageing workforce the Howard Government has adopted modest measures designed to counter age based discrimination and encourage workforce participation. However, participation rates among older workers in Australia have remained one of the lowest among Organisation for Economic Co-Operation and Development (OECD) countries. This paper argues that the Government's labour market deregulation policies are reducing the availability of jobs that provide sufficient working conditions and remuneration to make workforce participation attractive. The erosion of employment conditions associated with ‘flexible’ workforce reform leads to underemployment, an employment outcome that often fails to meet the needs of many older workers. More recently, however, the Government has embarked on reforms that appear to provide genuine incentives aimed specifically at attracting workforce participation by older workers, but unfortunately these are by and large confined to those aged 60 years and over.

Employers of business graduates require them to be effective communicators and team members in twenty-first century work environments. As a means of developing these skills, we believe group work is important to an undergraduate business teaching pedagogy preparing graduates for the challenges of modern workplaces. Student responses to a series of qualitative and quantitative focus group activities highlighted the ‘big issues’ encountered in group activities involving an increasingly internationalised and diverse cohort of students. These issues related mainly to communication within the group and the fear of social-loafers. These insights established the basis on which proactive strategies were introduced in a subsequent teaching period to nurture and advance the quality of the learning experience within a tertiary undergraduate business education setting. Given that reduced Government funding to Australian universities has prompted the management of institutions to look to full-fee paying international students to offset shortfalls in their operating budgets, this paper explores the particular impact of increasing numbers of English as a Second Language (ESL) students on the quality of, and student receptiveness to, group based study activities.

Using the meta-analysis technique, this research comprehensively reviews the existing open innovation (OI) literature, systematically aggregates empirical findings on the impact of OI on performance to identify key moderators and statistically tests the significance of these moderators in influencing the OI–performance relationship. Based on a comprehensive dataset of 2,377,123 firms and sub-firm units in 171 studies published from 2003 to 2018, this research demonstrates that the OI–performance relationship is significantly moderated by three key factors: performance measure, OI approach, and level of analysis. This research helps explain the conflicting findings regarding the OI–performance relationship in the existing literature, and contributes to the understanding of the effectiveness of OI practice.

Scholars often examine the effect of generic job demands and resources on burnout, yet to increase ecological validity, it is important to examine the effects of occupation-specific characteristics. An extended version of the job demands-resources model with work−home interference as a mediator is examined among a cross-sectional sample of 178 general practitioners (GPs). Interviews with GPs were used to develop questions on occupation-specific work characteristics. Hypotheses were tested in MEDIATE. Both generic and occupation-specific job demands positively affected emotional exhaustion, while only occupation-specific job demands affected depersonalization. Only strain-based work−family interference mediated the relationship between generic and occupation-specific job demands, emotional exhaustion and depersonalization. This study offers an important extension of the job demands-resources model by including occupation-specific job characteristics. This broader perspective can aid in more targeted job design to reduce burnout among GPs.

Some critical limitations of prior research on organizational controls stem from the scant theory identifying the coexistence of contradictions and interrelations between differing organizational controls and exploring how the contradictory but interrelated controls affect innovation modes. To address this gap, this research links Hitt’s internal control system framework and the ambidexterity perspective by building on their focus on the interplay and tensions between different organizational controls. Using survey data from 182 Chinese firms in innovation-intensive industries, the results show that besides the independent use of strategic control, both the combined and balance use of strategic and financial controls are important for internal innovation. For firms specializing in cooperative innovation, however, financial control is more effective, and the combined use of strategic and financial controls has negative effect on cooperative innovation. These findings contribute to our understanding of organizational control itself and its connection to the ambidexterity perspective and innovation theory.

This study investigates the relationships between humor (frequency and effectiveness), communication satisfaction (informational and relational), and employee job performance (task and contextual) in international joint ventures in Iran. Based on a survey of 375 employees and their supervisors in two of the biggest joint ventures in the automotive industry in Iran, the results indicate that the frequency of humor had significant positive effects on contextual and task performance as well as on informational and relational communication satisfaction. In addition, informational communication satisfaction was significantly related to both contextual performance and task performance, whereas relational communication satisfaction was related only to task performance. Finally, informational communication satisfaction mediated the relationship between the frequency of humor and job performance (task and contextual), while relational communication satisfaction mediated the relationship between the frequency of humor and task performance.

This paper assesses the recent contribution of Michel Foucault to the study of power and subject in organizations. First, we theoretically examine Foucault's thinking by dividing his works into archaeological, genealogical and aesthetic/ethical phases. We then conduct a review of 113 international journal articles from between the years 2000 and 2009. We do this in order to obtain an overview of the phases of Foucault's thinking that are prevalent in recent organization studies. We find that recent academic studies drawing on Foucault are increasingly leaning towards Foucault's writings on governmentality, as well as on his genealogical works, which have sustained their popularity. Reflecting the growing interest in governmentality and genealogy, we end by pointing out some avenues for future research.

The effectiveness of entrepreneurial leadership (EL) at different levels has been widely recognized by scholars who have carried out substantial exploration; however, the empirical studies on the effectiveness of EL are scattered and their results are mixed. This study aims to organize these findings, advance knowledge about the multilevel effectiveness of EL and clarify the heterogeneity in the relationship between EL and effectiveness outcomes. Based on a systematic review of the extant literature and the construction of an integrated framework, this study examines the influence of EL on effectiveness outcomes at multiple levels and the moderators of this relationship through meta-analysis of 35 empirical studies including 35 independent samples. The results show that EL can improve effectiveness outcomes at different levels of organization, team and individual; cultural context obviously moderates this relationship, whereas the moderating effects of enterprise type and EL measure are all not significant. This study helps to determine the specific association of EL with effectiveness outcomes at different levels, and identify important factors influencing this relationship, which broadens the understanding of leadership effectiveness and provides certain value for enterprises to give full play to the role of EL at all levels.

As the co-opetition strategy is frequently adopted by small and medium-sized accounting agencies, the main purpose of this study is to discuss the antecedents and impact of the adoption of the co-opetition strategy from the viewpoint of the resource-based theory. This study distributed questionnaires to CPAs (Certified Public Accountant) of small and medium-sized accounting agencies, and recovered 225 valid questionnaires for analysis. This study applied the confirmatory factor analysis to test the intrinsic quality of the measurement model, the structural equation modeling in testing the research hypotheses, and cluster analysis in distinguishing the co-opetition strategy types. The empirical results suggest that expertise heterogeneity positively affects competition strategy, and expertise complementarity positively affects the cooperation strategy. Finally, this study presents the resource and co-opetition strategy relationship matrix in order to provide small and medium-sized accounting agencies with reference for practical business operations.

It has been said that entrepreneurs plan in order to deal with market uncertainty. It has also been argued that entrepreneurs act spontaneously and with insufficient planning, as time is of the essence and as market uncertainty seldom yields to planning. Theoretically, in uncertain market conditions, the concept of effectuation posits that entrepreneurs control their resources enhancing them through likeminded stakeholder buy-ins towards creating an opportunity. Alternatively, the first prospective action steps under uncertainty are argued to be taken regardless of resources position, reflecting enactment before sensemaking. Thus, enactment embodies resource-independent action-embracing ambiguity, whereas effectuation, i.e., controlling resources and enhancing stakeholder buy-ins, represents resource-dependent action that mitigates ambiguity and risk. This paper proposes that prospective enactment action and effectuation control action are analytically distinct, complementary and simultaneous aspects of entrepreneurial action. It further proposes that successful outcomes of entrepreneurial action may be anticipated by a high and matching combination of enactment and effectual action in a generative co-occurrence. The paper illustrates the propositions using cases that exhibit diverse action outcomes. It also potentially reconciles the ambiguity-embracing or risk-taking approach and the ambiguity-reducing or risk-mitigating control approach in understanding entrepreneurial action seeking opportunity in an uncertain and dynamic market.

Conflict is a ubiquitous feature of groups in organizations that clearly affects group performance. While prior research has investigated the role of personality on conflict resolution styles at the individual level, little work has examined the role of personality on the emergence of conflict. This may be partially due to the fact that the emergence of conflict is inherently a group-level phenomenon, and thus requires the aggregation of personality to the group (or at least dyadic) level of analysis. I propose that each of the Big Five personality traits (or specific facets), at the group level, affect the emergence of either task conflict, relationship conflict, or both. Developing our understanding of how group personality composition affects both of these types of conflict is necessary to better enable groups to manage conflict, and thereby lessen potentially harmful outcomes resulting from conflict.

Forming strategic alliances with foreign organizations is critical for firms, as it can enable them to access external resources globally. However, because firms, especially those in emerging economies, may possess less legitimacy in foreign countries, potential foreign alliance partners may lack satisfactory organizational information to adequately evaluate them. By applying signaling theory, this study argues that alternative sources, such as the prestige characteristics of the top management team, play an important role in signaling the quality of firms. Additionally, this study expects that the effects of the prestige characteristics of top management teams on the formation of international strategic alliances are lessened when the number of prior international alliances increases. The empirical results support our arguments. Overall, this study contributes by bringing signaling theory into the research of the formation of international strategic alliances.

Walk tall: The story of REX Bionics is about the key decisions faced by the founders Richard Little and Robert (Robbie) Irving to commercialise a ‘walking skeleton’ for people who are wheelchair-bound for extended periods. The changing role of the founders in a technology-based business and the interplay between the founders’ vision and the reality of growing technology-based businesses is the focus. The history of REX Bionics lies in the founders’ first-hand experiences with people diagnosed with multiple sclerosis. Over 15 years the company evolved from a ‘workshop idea’ in a garage to public listing on the London AIM Stock Exchange. Facing multiple institutional hurdles, rapidly moving technology and high start-up costs, REX Bionics successfully commercialised the walking robotic exoskeleton inspirited by the ‘Power Load’ in the movie Aliens. Little and Irving faced some tough choices about which commercialisation pathways to pursue in the light of diverse perspectives from the board of directors, an advisory board, various investors to their personal mission.

Decades of ambidexterity research have gained huge scholarly attention from diverse research areas like marketing, organizational learning, innovation management, supply chain management, strategy, and entrepreneurship. However, it has been observed that past studies do not provide a quantitative assessment of ambidexterity determinants applicable to small and medium firms. In response, this study attempts to address this gap by providing an extensive list of eight determinants that are significantly related to Small and Medium Enterprise (SME) ambidexterity. We employed Random effects meta-analytical procedure to examine the combined effect sizes of each determinant. The analysis was based on 37 empirical publications from 2004 to 2021, involving 8422 SME observations and 48 correlations. The findings of the meta-analysis revealed that all the considered determinants such as Knowledge management, Entrepreneurial orientation, Formalization, Market orientation, Networking, Technological capability, Organization context, and Environmental dynamism are heterogeneous, and they all exert a significant positive impact on ambidexterity.

How individuals form justice perceptions has been a fundamental question for organizational justice research. While most researchers have treated justice perceptions as a result of deliberate cognitive processes, a limited number of studies have examined the role of affect in forming justice perceptions. Using the affect infusion model, we investigate the predictive role of affect in forming justice perceptions and consider two moderating contextual factors: personal relevance and group context. Two experimental studies, with a student sample and an employee sample, were conducted. Results confirm that participants in positive affective states perceived higher distributive and procedural justice than those in negative affective states. Moreover, personal relevance moderates the relationships between affect and both distributive and procedural justice perceptions, and the relationship is enhanced as the level of personal relevance increases. The results also suggest that group context constrains the influence of an individual participant’s affect on procedural justice.

The literature on knowledge transfer is confident in its assertion that a ‘stickiness’ pervades knowledge disclosure process. This phenomenon is often attributed to structural communication barriers but an equally valid explanation could stem from the individual feeling a sense of ownership of their knowledge which then engenders a reluctance to be open about their knowledge within a formal knowledge transfer process. We pursue this idea theoretically through notions of possessiveness and psychological ownership; and empirically by exploring the concept of willingness to disclose. Assuming willingness to be unidimensional a methodology is put forward that uses indicators to measures its direction. Using a sample of 1050 UK engineers we illustrate the direction of willingness on a reluctance–willing dimension. We argue that knowledge transfer requires management to examine more closely the stimuli that affect the process.

This paper examines one type of negative work behaviour, work harassment, using two theoretical frameworks: Social Exchange Theory (SET) and Similarity-Attraction (SA). SET explains work harassment as a product of poor management practices, whereas using SA theory explains it as a result of the growing normalisation of high workloads. The study undertakes latent mean and path model comparison analysis using structural equation modelling of data from 189 nurses in the UK and 401 nurses in the USA. The findings indicate a good model fit showing a significant path from Leader Member Exchange (LMX) to work harassment, wellbeing and subsequent turnover intentions, with LMX fully mediating the path from LMX to wellbeing for UK nurses, but only partially mediating the same path for nurses in the USA. The findings suggest SET provides a better explanation for work harassment for UK nurses, whereas SA theory better explains the US nurse experience.

Customer power is an ever-increasing phenomenon, particularly in relation to service failure. Service failures not only elicit strong emotional reactions from disgruntled customers, but may ultimately lead to a severing of the service provider–customer relationship. A significant but overlooked area of research relates to the behavioural processes which shape customers' perceptions of service failure and recovery. As front-line staffare frequently the customer's only contact in the service encounter, they act as the key referent point in the literature with regard to service quality, speed and convenience. However, it is asserted that as employees of the organisation, senior management also plays an important role. This conceptual paper draws from research in the field of services marketing and organisational behaviour to provide evidence which suggests that customer responses to a service crisis are likely to be affected by perceptions of senior management behaviours and character attributes as generally just. We propose a cumulative effect of these justice perceptions on customer emotions and trust. In the wake of exceptional service failure, we argue, these factors play a vital role in shaping how customers may respond to such events.