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  • 28 - Financial Innovation in the Process of Financial Inclusion

  • from Part V - Financial Innovation and Sustainability
  • Edited by Kern Alexander, University of Zurich, Matteo Gargantini, University of Genoa, Michele Siri, University of Genoa
  • Book:
    The Cambridge Handbook of EU Sustainable Finance
    Published online:
    30 January 2025
    Print publication:
    06 February 2025, pp 712-742

  • Summary

    There is a large body of academic literature about financial inclusion and financial exclusion in both applied and theoretical works. The causes, sizes, and consequences of both phenomena are analyzed and evaluated, which leads to the formulation of conclusions and recommendations as to how to enhance financial inclusion. This chapter surveys not only the traditional perspective of financial inclusion and exclusion but also the role of new technologies, providing innovative solutions behind the concept of digital banking inclusion. Moreover, the chapter considers new possibilities for adopting digital financial services that result from lockdowns and promotion of contactless modes of payment to reduce the risk of viruses spread through the handling of cash. With regard to the increased use of digital banking access channels, the importance of financial education in the context of ensuring cybersecurity is highlighted.