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This chapter investigates the impact of artificial intelligence on legal services. The questions addressed include: How will artificial intelligence change and improve the legal services offered by lawyers? How will the legal profession change as a result of the increased use of artificial intelligence? How will artificial intelligence change the way lawyers work and the way they organise, charge for and finance their work? A key insight discussed concerns the focus when thinking about the impact of artificial intelligence on the work of lawyers: concentrating on the ‘tasks’ that lawyers perform reveals more insights than asking whether artificial intelligence will destroy ‘jobs’. Exploring the impact on ‘tasks’ of lawyers shows that they are both consumers and producers of services augmented by artificial intelligence. Focusing on ‘tasks’ also helps in understanding what kinds of activities are affected by artificial intelligence and which activities will be performed, at least for the foreseeable future, by human lawyers. The discussion also deals with the emergence of multidisciplinary teams and the success indicators for LawTech start-ups.
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