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Provider-Guided Emergency Support for Persons Living With Type 1 Diabetes During Hurricanes Harvey, Irma, and Maria

Published online by Cambridge University Press:  09 March 2020

Karen Dimentstein
Affiliation:
Psychology Trainee, College of Psychology, Nova Southeastern University, Davie, Florida
Carlos Alberto Leyva Jordán
Affiliation:
Pediatric Endocrinologist Centro de Diabetes y Endocrinología Pediátrica de Puerto Rico, Bayamón, Puerto Rico
Stephen W. Ponder
Affiliation:
Division of Pediatric Endocrinology, Baylor Scott and White Healthcare, Temple, Texas
Della Lorraine Matheson
Affiliation:
Trial Coordinator, Type 1 Diabetes TrialNet, Director of Education, Diabetes Research Institute, University of Miami Miller School of Medicine, Miami, Florida
Jay M. Sosenko
Affiliation:
Professor, Department of Medicine, Diabetes Research Institute, University of Miami Miller School of Medicine, Miami, Florida
Zelde Espinel
Affiliation:
Sylvester Comprehensive Cancer Center, Assistant Professor, Department of Psychiatry and Behavioral Sciences, Co-Director, Center for Disaster & Extreme Event Preparedness (DEEP Center), University of Miami Miller School of Medicine, Miami, Florida
James M. Shultz*
Affiliation:
Director, Center for Disaster & Extreme Event Preparedness (DEEP Center), Department of Public Health Sciences (DPHS), University of Miami Miller School of Medicine, Miami, Florida
*
Correspondence and reprint requests to James M. Shultz, Director, Center for Disaster & Extreme Event Preparedness (DEEP Center), Department of Public Health Sciences (DPHS), University of Miami Miller School of Medicine, Miami, FL (e-mail: jshultz1@med.miami.edu).
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Abstract

The 2017 Atlantic hurricane season was especially memorable for 3 major hurricanes—Harvey, Irma, and Maria—that devastated population centers across Texas, Florida, and Puerto Rico, respectively. Each storm had unique hazard properties that posed distinctive challenges for persons living with type 1 diabetes (T1D). Diabetes care specialists and educators took on leadership roles for coordinating care and establishing insulin supply lifelines for people with T1D living in the hardest-hit neighborhoods affected by these extreme storms. Strategies and resources were customized for each population. Diabetes specialists strategized to provide mutual support and shared insulins and supplies across sites.

Type
Report from the Field
Copyright
© 2020 Society for Disaster Medicine and Public Health, Inc.

The hyperactive 2017 Atlantic hurricane season produced severe health consequences as 3 major hurricanes—Harvey, Irma, and Maria—ravaged island and coastal communities encountered along their trajectories.Reference Shultz and Galea1Reference Shultz, Kossin, Ettman, Kinney and Galea5 Each storm was a signature event, generating a distinctive combination of hazards.Reference Shultz and Galea2,Reference Shultz, Kossin and Shepherd4,Reference Shultz, Cela and Marcelin6 All 3 were calamitous, but each was different.Reference Shultz and Galea2,Reference Shultz, Kossin and Shepherd4Reference Shultz, Cela and Marcelin6

During each of these hurricanes, medical special needs populations experienced heightened vulnerabilities. People living with type 1 diabetes (T1D) faced disproportionate risks to health and survival compared with their nondiabetic counterparts. Maintaining optimal glycemic control and diabetic health, while enduring the rigors of hurricane impact and the harsh adversities in the aftermath, is extremely difficult. Adding complexity to the hurricane preparedness process for persons with T1D, choices for self-protection varied by storm, time, and place.

Protecting the health of persons living with T1D requires multi-layered resources. Persons with T1D rely on continuous access to insulin products, formulated carbohydrate foods, and medications to achieve glycemic control; and clean water for hydration and hygiene. Glucose meters, insulin pumps, test strips, and monitoring equipment are essential for precisely measuring and adjusting blood glucose. Persons living with T1D rely upon a functional, 24/7-available healthcare system for both routine and emergency care, along with access to diabetes educators, and primary care and specialist providers. Electrical power is critical for refrigerating insulin products; charging glucose meters and insulin pumps, and regulating healthy temperature, humidity, and air quality.

This study describes how, during 2017, diabetes specialists and educators stepped up to coordinate care and establish diabetes supply lifelines for their T1D patients in geographic locales most impacted by these strong storms.

METHODS

The effects of hurricanes Harvey, Irma, and Maria on people living with T1D were summarized from key informant interviews and first-hand accounts from clinician co-authors who were on the front lines in Houston during Harvey (S.W.P.), Miami during Irma (D.L.M.), and San Juan, Puerto Rico, during Maria (C.A.L.J.). Relying on a combination of long-established connections across the T1D community, and nascent linkages that strengthened throughout the hurricane season, these clinicians supported each other during the 2017 storms, sharing strategies and resources in real time. Recommendations for future population encounters with climate-driven hurricanes are provided in the areas of policy, responder roles, and protective actions for persons with T1D.

RESULTS

Hurricane Harvey

Water, rather than wind, was the defining hazard for Harvey.Reference Shultz and Galea1,Reference Blake and Zelinsky7 Harvey pummeled the Houston area with 33 trillion gallons of rain over 5 days, producing widespread urban flooding. Many residents, including some with T1D, were trapped as floodwaters rose precipitously.

Persons with T1D faced compounding threats: minimal warning and inability to evacuate due to Harvey’s rapid intensification; exposure to deluging rains and life-threatening floods; displacement from inundated neighborhoods; loss of electrical power and communications; and shutdown of healthcare facilities.Reference Shultz and Galea1,Reference Shultz and Galea2,Reference Blake and Zelinsky7 Individuals with T1D were cut off from sources of insulin, diabetes care supplies, and access to diabetes specialists and clinics.

Co-author Stephen Ponder described the time-urgent activities that successfully maintained the flow of diabetes care and supplies in the Houston area during Harvey. An “organic” grassroots response evolved, with diabetes professionals self-enlisting to safeguard persons living with T1D. Dubbed “T1 Team Texas,” these volunteer professionals developed a functional network to funnel diabetes supplies to pockets of persons in need. The team procured sizeable quantities of insulins (from sources such as Insulin for Life, Gainesville, FL) and diabetes care supplies. They engineered a multi-level distribution system consisting of diabetes supply stockpiles feeding smaller nodes that served defined geographic areas. They arranged for volunteer personnel and transport equipment to bring critical diabetes supplies to flooded neighborhoods. In some instances, this involved wading through waist-deep water to deliver insulins to the doorstep of individuals with T1D.

Benefitting from Dr. Ponder’s robust social media presence across Texas, persons living with T1D who required urgent re-supply of insulins could be identified. Social media provided the “nervous system” for micro-targeting supply requests to nearby stockpiles and volunteers who could effectuate delivery.

The success of this endeavor is credited to clinician “champions” who emerged to assume leadership responsibility and achieve continuity of operations. These self-identified professionals were able to seek and stockpile shipments of insulins, create caches of diabetes supplies, coordinate lines of distribution, and respond to time-sensitive requests made through social media. Improvisation was also a driving force that propelled this expanding cascade of team activities.

Hurricane Irma

Co-author Della Matheson provided her observations on the Miami experience for persons living with T1D. Hurricane Irma was an extremely strong Atlantic storm that impacted 14 Caribbean small island states.Reference Shultz, Kossin and Shepherd4,Reference Cangialosi, Latto and Berg8,Reference Zakrison, Valdés and Shultz9 For days, Florida residents witnessed Irma’s catastrophic march across the Caribbean. When the forecast track had Irma moving directly over Miami and northward along Florida’s populous east coast, millions of Floridians opted to evacuate. Outbound flights sold out days before landfall. For South Floridians, evacuation meant navigating Florida’s 400-mile-long peninsula to escape from harm. Massive volumes of vehicles clogged the northbound routes. Fuel was in short supply, traffic was in slow-motion gridlock, and hotel rooms were sold out throughout Florida.

For persons living with T1D, the preimpact phase was extremely distressing. Sheltering in place meant the likely loss of electrical power, air conditioning, and refrigeration; subjecting them to Florida heat and humidity with decreased access to diabetes health services and supplies. The alternate choice was to evacuate. Fears of running out of insulin or “getting caught on the road” were prominent stressors reported by persons with T1D. Evacuation could only commence after visiting the pharmacy to purchase extra insulin, acquiring weeks of diabetes supplies, and packing coolers to keep the insulin chilled. Fortunately, in Florida, once the Governor issues an emergency declaration, local pharmacies are allowed to dispense an extra month of insulin and diabetes medications in advance of a storm.

Ultimately, Irma moved farther west before turning north. The southeast coastline was relatively spared as Irma’s strongest winds and waves battered the entire vertical length of the Florida’s Gulf coast. Fifteen million Floridians lost electrical power. In Miami-Dade County, the direct impact phase of Hurricane Irma in Miami lasted 1 day. Damage was moderate. Although many communities lost electrical power and Internet connection for days to weeks, roadways remained open and healthcare system closures were brief. Persons with T1D were not separated from care. Along Florida’s west coast, moderate damage extended diffusely across much of the state. Irma diminished in strength as the storm moved northward, power was rapidly restored, and access to health systems and pharmacies was minimally disrupted.

One observation made by Ms. Matheson calls for action. Care for persons with T1D in Miami was a matter of economics. Persons of lower socioeconomic status were less able to evacuate because of limited means, or to evacuate early because of job demands. They had minimal funds to allocate for purchasing an extra month of insulin or stocking diabetes supplies. Disadvantaged individuals were more likely to have sheltered in place, experienced power outages, run low on diabetes essentials, or developed diabetes-related complications.

Hurricane Maria

Hurricane Maria was purely an island storm, striking 16 small island states in succession. Hurricane Maria cut a diagonal swath across Puerto Rico, destroying the centralized power grid and thrusting Puerto Rico into sweltering darkness.Reference Shultz, Kossin and Shepherd4,Reference Pasch, Penny and Berg10,Reference Ferré, Negrón and Shultz11 Power outages lasted months in many municipalities. The healthcare system was hobbled. Water systems became contaminated.Reference Shultz, Kossin and Shepherd4

Co-author Carlos A. Leyva Jordán described the outreach efforts necessary to bring supplies and healthcare services to persons with T1D throughout Puerto Rico, where both incidence and prevalence of T1D is high.

In contrast to the support for persons with T1D in Texas and Florida that relied on social media communications, in Puerto Rico, Internet connectivity was obliterated and 95% of cellphone towers were down. Attempts to contact patients with T1D by means of landline or cellphone were severely hampered due to the combination of protracted power outages, inoperable cellular service, and inability to charge or replace batteries for communications devices. In fact, the sole communications medium that remained intact was AM radio. It took Dr. Leyva Jordán 4 days after Maria’s landfall to be able to reach Dr. Ponder, Ms. Matheson, and Carol Atkinson (Insulin for Life) by means of email to arrange for insulin shipments.

Some pediatric patients with T1D departed Puerto Rico for mainland United States as outbound flights became available. Otherwise, for weeks following impact, patient encounters were limited to those patients who made their way to the clinics. Meanwhile, due to power outages, physicians could not access their patients’ electronic medical records. Pharmacies could not view prescription databases or receive doctors’ refill orders electronically, causing delays in dispensing insulins and diabetes medications. Initially, attempts were made to work through the department of health in Puerto Rico to facilitate the distribution of insulin products; however, the logistics rapidly became mired in bureaucracy. Pragmatically, it was easier to distribute insulin through the private sector.

Most persons with T1D could not refrigerate their insulins. This led some patients to mistakenly discard insulin products based on the misguided belief that the products could not be stored at room temperature. Dr. Leyva Jordán emphasized that educational efforts are needed to teach patients that unopened insulins stored below 86°F retain effectiveness for months, and opened insulins can last up to 28 days at this temperature.

Air conditioning units and electric fans were inoperable, so people with T1D could not easily regulate their exposure to Caribbean heat, making it more difficult to control blood glucose. It was generally not possible to refrigerate insulin. Transport of insulins and diabetes supplies to persons throughout Puerto Rico, especially in the interior municipalities, was severely delayed due to mudslide-blocked highways, damaged vehicles, fuel shortages, and closed pharmacies and medical centers.Reference Shultz, Kossin and Shepherd4,Reference Ferré, Negrón and Shultz11 Diabetes professionals made repeated attempts to check on the status and improvise approaches for getting diabetes supplies to isolated communities.

Mental health was a major issue for those with T1D. Because evacuation was not an option for an island-based population, many Puerto Ricans were directly exposed to Maria’s full fury; high rates of posttraumatic stress disorder (PTSD) have been documented.Reference Ferré, Negrón and Shultz11Reference Espinel, Galea and Kossin13 Furthermore, being subjected to unrelenting heat and humidity for months and enduring poststorm adversities while striving to maintain diabetes care regimens exacts a psychological toll on people with T1D and their family members. Dr. Leyva Jordán observed pervasive stress and symptoms of depression among his caseload of pediatric T1D patients and their family members and caregivers.

DISCUSSION

These tales of provider-guided emergency support for people with T1D did not take place in isolation. Rather, activities of these diabetes specialists became increasingly interwoven as the hurricane season progressed. The expanding network of helpers originally engaged in the diabetes supply operations in Texas during Harvey would ultimately interconnect with Florida during Irma and the Caribbean during Maria. Dr. Ponder recounts that, even as the situation in Houston was stabilizing, he was actively communicating with Ms. Matheson in Miami to offer expertise and supplies. Through Ms. Matheson, a further linkage was made to Dr. Leyva Jordán in Puerto Rico who was connected to major sources of insulin and diabetes supplies. Dr. Ponder developed a conversion tool, in English and Spanish, to rapidly determine proper insulin dosages, given the ever-changing assortment of products that became available. The tool was distributed to storm-affected persons with T1D across Texas, Florida, and the Caribbean.

Salient lessons learned have been converted into recommendations for future action (Box 1).

BOX 1 Protecting Persons Living With Type 1 Diabetes From Atlantic Hurricanes: Recommendations for Future Action

Recommended actions for:

Diabetes specialists and educators:

Provider personal preparedness: Develop and rehearse a family disaster preparedness plan that includes safeguarding the home, stockpiling supplies, preparing Go-kits for family members, determining contingencies for shelter-in-place vs. evacuation, and a family communication/reunification plan.

Facility and personnel preparedness: Clinics, medical offices, and care facilities should be retrofitted to withstand stronger storms. Personnel should be educated and ready for predictable disaster scenarios. Personnel should be encouraged to prepare family plans.

Patient preparedness: Clinicians and/or diabetes educators need to prepare their patients with T1D for the unique threats and demands posed by hurricanes and other local disasters. Discuss family disaster planning, shelter vs. evacuation decisions – with guidance for each option, stocking diabetes supplies, options for acquiring additional insulin prior to storm impact, maintaining or reestablishing contact with providers after impact, insulin conversions, community disaster support resources, and stress management techniques. Patients and caregivers should be instructed on how to use social media and a variety of communications channels to alert others regarding any urgent needs for care or supplies.

Creation of an ongoing regional network of diabetes professionals for mutual support: A broad, committed, and interconnected network of specialist diabetes care providers must be established and maintained. Reliance on the emergence of champions once a disaster is underway is precarious. Some specialist providers may be severely impacted by the storm; others in the vicinity who are less affected and have intact communications capabilities will need to take on leadership roles. It is not possible to determine a priori who will be able to respond, and who will be incapacitated and in need of support from other network members.

Identification of stocks of insulin and diabetes supplies: Major hurricanes disrupt supplies of insulins and diabetes care supplies. Providers who may assume leadership roles need to know where and how to obtain these vital resources.

Social media presence and skills: Diabetes professionals are advised to become adept at communicating among themselves and with persons living with T1D using social media channels that can pinpoint urgent needs and coordinate delivery of emergency supplies of insulin and other essentials.

Hurricane 101: Diabetes professionals need to know about hurricane storm systems, hazards, warnings, and community hurricane shelter vs. evacuation options. They need to know that, in the era of climate change, Atlantic hurricanes are becoming progressively stronger, wetter, and slower-moving over populated areas.Reference Shultz, Sands and Kossin14 They need to prepare themselves and their patients for possible prolonged exposures to extreme winds, flooding rains, storm surge, and coastal wave action.Reference Shultz, Sands and Kossin14 They need to know that storm hazards are likely to get worse over the course of upcoming decades.

Emergency medical responders

Consideration should be given to having emergency medical responders stock insulins and diabetes care supplies in their vehicles and satchels. Responders need systematic education regarding encountering storm survivors who are exhibiting signs and symptoms of diabetes complications and education on how to intervene to save lives.

Persons living with T1D, family members, caregivers

Persons who are living with T1D, and their family members and caregivers, are their own “first responders” when a hurricane approaches and strikes. Key elements of preparing persons with T1D for hurricane season include:

Refresher/booster education on diabetes essentials, including optimal glucose control and warning signs of complications.

Update on family disaster planning, with emphasis on the special care considerations for someone with T1D. Strong focus should be given to these topics:

  • When to shelter in place and what actions and preparations are entailed

  • When to evacuate and what actions and preparations are entailed

Update on how to maintain/reestablish communications with providers after the storm.

Update on relevant laws and regulations that relate to protective actions (example: permission to purchase an extra 30-day supply of insulin when an emergency declaration is in force)

CONCLUDING COMMENT

During 2017, Hurricanes Harvey, Irma, and Maria produced catastrophic disaster scenarios for island and coastal populations affected by these Atlantic storms. Each storm presented novel challenges for persons living with T1D. These challenges were confronted with real-time improvisation and innovation on the part of local providers and brigades of volunteers who maintained flows of diabetes supplies and access to essential medical care. These operations relied upon the emergence of local “champions” with a strong resolve to save lives along with timely identification of resources and personnel. These heroic actions are worthy of emulation and take on special significance given the expectations that climate-driven Atlantic storms may become progressively more intense and damaging throughout the 21st century.

References

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