This article is a contribution by a Jobcentre practitioner. The focus is first upon the context for government policies. The policies themselves are next outlined, and some problematic issues are then considered. The author's two case studies are based upon personal experience, and point up the importance of local initiatives within the national framework. Other key aspects include assessing and meeting individuals' needs, whether among the younger or older out-of-work; encouraging older persons to change expectations about themselves; and a measure of age diversity in training provision.